cygames Terms of Use
When you access cygames—whether through our Android app, iOS browser, or desktop site—you agree to the terms outlined on this page. We've written these terms to be clear about what we do, what we expect from you, and how we handle disputes and account issues. This is our operating framework, and it applies to every user across Jakarta, Surabaya, Bandung, Medan, and all supported jurisdictions.
We at cygames offer football betting, esports markets, live-dealer tables, and slot games through a unified mobile and browser platform. Our services are available only where local law permits. By creating an account on cygames, you confirm that you're of legal age in your jurisdiction, that you've read these terms, and that you accept them.
Account Opening and Your Responsibilities on cygames
When you open a cygames account, we ask for your email, a secure password, and basic personal information. We then conduct account verification—reviewing your identity and address documents to comply with local regulatory requirements. This KYC (Know Your Customer) process protects both you and us. Once verified, your account is active and ready to fund.
We at cygames are not responsible for account security breaches caused by your own negligence—such as sharing your password, using an unsecured network, or leaving your phone unlocked. If you suspect unauthorised access, contact our support team immediately from your registered email. We'll secure your account and investigate the incident.
Age and jurisdiction verification
By using cygames, you confirm you are of legal age in your jurisdiction and that your use complies with local law. We reserve the right to verify this claim at any time.
Deposits, Withdrawals, and Payment Terms on cygames
We accept nine Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle immediately; bank transfers may take a few hours depending on the bank and time of day. During major holidays such as Idul Fitri, Idul Adha, and Imlek, processing times may extend.
We at cygames do not accept deposits from third-party accounts. Your deposit account must be registered in your name and verified during account setup. If we detect a deposit from an unverified source, we reserve the right to hold the funds pending further investigation.
Withdrawals follow the same path: you request a payout to a verified payment method, and we process the request in standard order. Your balance is debited immediately upon approval. Settlement times to your bank or e-wallet depend on the destination provider, not cygames.
Game Markets and Settlement Rules on cygames
Our football markets cover Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile tournaments. Live-dealer tables offer blackjack, roulette, baccarat, and Dragon Tiger with real dealers in multi-camera studios. Slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways settle according to their game logic.
We settle all markets according to the official result announced by the relevant governing body or tournament organiser. If a match is cancelled, postponed, or abandoned before completion, we refund the wager. If a match is completed but the official result is later changed or disputed, we honor the original settlement unless local law requires otherwise.
Our Policy on Disputes and Jurisdiction
If you believe an error occurred in settlement or account management, contact our support team within 30 days of the disputed transaction. We'll review your account logs, market data, and payment records. If we find an error on our side, we'll correct your balance immediately. If we find no error, we'll explain our reasoning in detail.
We at cygames operate under Indonesian gaming frameworks and comply with applicable local law. Our services are jurisdiction-restricted and available only where local law permits. By using cygames, you acknowledge that you are using the platform in a jurisdiction where such activity is legal.
Data Protection and Privacy on cygames
We collect your personal information—name, email, phone, payment details, ID documents—to verify your identity, process payments, and comply with regulatory obligations. We store this data securely and never share it with third parties except where required by law. Your password is encrypted and we do not have access to the plaintext version.
We at cygames may contact you via email or SMS regarding account updates, payment issues, or security alerts. You can manage notification preferences in your account settings, though we may still contact you for critical account matters.
Amendments and Your Agreement on cygames
We may update these terms at any time. If we make material changes, we'll notify you via email at your registered address and provide you with a notice period to accept or reject the new terms. Continued use of cygames after the notice period means you accept the new terms. If you do not agree with changes, you can request account closure and a full withdrawal of your balance.
Closing Your cygames Account
You can request account closure at any time through our support channel. We'll verify your identity, process any pending withdrawals, and close the account within a standard processing window. Once closed, you cannot reopen the same account; you would need to create a new one and go through verification again.