cygames Casino & Sportsbook Data Care
This page describes what we collect when you use cygames and how we keep that data protected across all our platforms—Android app, iOS browser, and desktop site. We at cygames are transparent about what personal information we hold, who has access to it, and what rights you have regarding that data. When you download the cygames app or visit our site from Jakarta, Surabaya, Bandung, or Medan, we gather specific information to verify your identity, process your deposits and withdrawals, and operate our sportsbook and casino services securely.
Your privacy on cygames matters to us. We encrypt your password, do not share your financial details with third parties except where required by law, and store your account data in secure facilities. This policy explains the mechanics of how we do this—not in legal jargon, but in plain language so you understand exactly what happens to your information when you open an account, deposit via DANA or e-wallet, or request a withdrawal.
What We Collect on cygames
We collect information in two ways: data you provide directly, and data we collect automatically as you use cygames. When you register, we ask for your email address, a password, your full name, phone number, and date of birth. We then require identity verification—upload a national ID, passport, or driver's license, along with a proof-of-address document dated within three months. We at cygames store these documents securely and use them only to confirm you are of legal age and that your account is opened in your own name.
During account operations, we collect payment information—your bank account number or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) details—solely to process deposits and withdrawals. We do not store full card numbers or e-wallet credentials; instead, we partner with encrypted payment processors who handle those details on our behalf.
Automatic data collection on cygames
When you use our mobile app or website, we automatically log your IP address, device type, operating system, browser version, pages visited, betting history, and session duration to improve performance and detect fraud.
How We Use Your Data on cygames
We at cygames use your personal information to verify your identity during account opening and as required by Indonesian regulatory law. We use your payment details to execute deposits and withdrawals—nothing more. Your betting history (which Liga 1 or esports markets you wagered on, settlement times) helps us improve our service and investigate disputes fairly. We never sell your data to marketers or data brokers. We do not use your phone number to contact you except for urgent security alerts or when you request account support.
During high-traffic periods such as Idul Fitri or Imlek holidays, when cygames processes thousands of concurrent sessions, we may temporarily retain session logs to diagnose performance issues. These logs are deleted within 30 days unless a dispute requires longer retention. Our customer support team—when you contact us via email or live chat—sees your email, account ID, and betting history only to resolve your issue; they do not have access to your password or payment credentials.
Processors, Storage, and Your Rights on cygames
We at cygames partner with third-party payment processors to handle mobile banking, local payment, online payment, e-wallet, and bank transfers. These processors operate under their own privacy policies and security certifications. Your data may be transmitted to their servers for transaction processing; however, cygames remains responsible for how these processors handle your information. We do not authorize them to use your data for any purpose beyond payment settlement.
Our application servers may sit outside Indonesia for technical redundancy and speed. We encrypt all data in transit and at rest using industry-standard protocols. If you request deletion of your cygames account, we remove your profile, betting history, and personal information within a standard processing window, except where we are legally required to retain records (for example, anti-money-laundering compliance may require us to keep transaction logs for five years).
Cookies and Mobile App Tracking on cygames
Our website uses cookies to remember your login status, language preference, and session ID so you do not need to re-authenticate on every page load. Our Android app does not use cookies; instead, it stores authentication tokens securely in the device's encrypted storage. Our iOS browser version uses standard Safari cookies, which you can clear anytime in your device settings.
We at cygames do not use tracking pixels or third-party analytics services that follow you across the web. All analytics we collect (which games are most popular, which payment methods are used most frequently, overall session duration) are aggregated and anonymized. We use this data only to optimize our cygames platform—for example, ensuring our Aviator or Sweet Bonanza implementations load quickly on slower connections.
Contact and Updates to This Policy on cygames
We may update this privacy policy at any time. If we make material changes—such as a new way we process data or a change to our data retention period—we will notify you via email at your registered address at least 30 days before the change takes effect. Continued use of cygames after that notice means you accept the updated policy.
If you have questions about how cygames handles your data, contact our support team via email or live chat. We respond to privacy inquiries within 3–5 business days. Our commitment is to keep your information secure, your transactions private, and your experience on cygames transparent.