cygames Legal Notice
Our services on cygames are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited by law. If you access cygames from a location where such activity is illegal, you do so at your own risk and in violation of local law—not cygames policy.
This legal notice sets out our service boundaries, your responsibilities as a user, and how we handle data and disputes. It complements our full Terms and Conditions and Privacy Policy. Together, these three documents form the complete legal framework governing your use of cygames.
Service Availability and Jurisdiction on cygames
We at cygames operate our platform—including football betting on Liga 1 and Piala AFF, esports markets on Mobile Legends and Free Fire, live-dealer blackjack and roulette tables, and slot games such as Aviator and Sweet Bonanza—only in jurisdictions where such activity is legally permitted. Our service area includes supported regions across Southeast Asia where our regulatory framework aligns with local law.
Users are responsible for verifying that access to and use of cygames complies with the laws of their own jurisdiction. We do not confirm or deny the legality of cygames in any specific location. If you are unsure whether cygames operates where you are, contact our support team or consult local legal counsel.
cygames does not operate globally
Our platform is jurisdiction-restricted. If you access cygames from a prohibited location, we reserve the right to suspend or close your account without notice.
Account Eligibility and User Responsibilities on cygames
When you create a cygames account, you confirm that you are of legal age in your jurisdiction, that you have the legal capacity to enter into binding agreements, and that you are not prohibited by local law from using online gaming platforms. You also confirm that all personal information you provide is accurate and complete.
If we discover that you have created an account in a prohibited jurisdiction, misrepresented your age or identity, or violated any local law in your use of cygames, we will suspend or close your account. Any balance remaining will be subject to our standard withdrawal process, though we may hold funds pending investigation of the violation.
Data Protection and Privacy on cygames
We at cygames collect and store your personal information—email, phone number, payment details, and identity documents—to verify your account, process payments, comply with regulatory obligations, and provide customer support. We encrypt all sensitive data and never share it with third parties except where required by law.
Our full Privacy Policy details how we handle your data, how long we retain it, your rights regarding access and deletion, and how we respond to legal requests from government authorities. By using cygames, you acknowledge that you have read and accepted our privacy practices.
Our cygames Compliance and Regulatory Framework
cygames operates under a specific regulatory and licensing framework that governs our operations, market settlement practices, game integrity, and payment processing. We do not claim to be licensed in any specific country or hold any certificate that suggests our service is authorised by a particular national gaming authority. Our compliance framework is designed to align with the applicable law in the jurisdictions where we operate, and we undertake to update our policies if local law changes.
We do not offer services in jurisdictions where online wagering is prohibited. We maintain account verification procedures, transaction monitoring, and dispute-resolution processes to protect both our users and our platform. If we detect suspicious activity—such as fraud, account takeover, or use from a restricted jurisdiction—we will investigate and may suspend your account pending resolution.
Payment Methods and Financial Responsibility on cygames
We at cygames accept nine Indonesian payment corridors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed by our payment partners and settled to your cygames balance according to their processing schedules. We do not control the processing time for bank transfers or e-wallet transactions—these are managed by the payment provider.
Withdrawals follow the same path: you request a payout to a verified payment method, and our system processes it in standard order. Settlement times depend on your bank or e-wallet provider, not cygames. During major holidays such as Idul Fitri, Idul Adha, and Imlek, payment processing may take longer than usual.
Market Settlement and Dispute Resolution on cygames
All football markets on cygames—covering Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League—settle according to the official result announced by the relevant governing body. Esports markets settle based on the tournament organiser's final decision. Live-dealer games settle in real time based on the outcome shown on camera. Slot games settle according to their programmed RTP and game logic.
If you believe a market was settled incorrectly, contact our support team within 30 days of the disputed transaction. We will review our settlement records, market data feeds, and transaction logs. If we find an error on our side, we will correct your balance immediately. If we find no error, we will explain our reasoning in detail.
Suspension and Account Closure on cygames
We reserve the right to suspend or close your cygames account if we detect violations of these terms or applicable law. Violations include fraud, account takeover, use from a restricted jurisdiction, breach of payment terms, or any activity that exposes cygames to legal risk. If we close your account, we will process any outstanding balance according to our standard withdrawal procedure, though we may hold funds if an investigation is ongoing.
You may request account closure at any time by contacting our support team. We will verify your identity, process any pending withdrawals, and mark your account as closed. Once closed, you cannot reopen the same account.
Contact for Legal Inquiries on cygames
For legal questions, regulatory inquiries, or formal notices regarding cygames, contact our legal team via the support channel listed in your account settings. We will respond to all legal requests in accordance with applicable law and our privacy policy. For urgent legal matters, mark your email as "Legal Inquiry" in the subject line.